Refund policy

We want you to be completely satisfied with your purchase.
If something isn’t right, we’re here to help with returns and refunds.

Returns

• You may request a return within 30 days of receiving your order.
• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
• Certain products (personal care items, perishable goods, and customized products) are not eligible for return due to hygiene and safety reasons.

Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed and automatically applied to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Exchanges

• We replace items only if they are defective or damaged upon arrival.
• If you need an exchange, please contact us as soon as possible.

Shipping Costs for Returns

• Customers are responsible for the return shipping costs unless the return is due to our error (wrong or defective item).